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Zalo Integration

This guide will help you connect your personal Zalo account with Conductify AI Agent. Follow these steps to ensure a smooth and successful integration process.

Part 1: Setup in Integration Browser​

If you don't have Integration Browser, refer to here

Step 1: Access Zalo Web Chat​

  • After creating a profile, open the profile then access to https://chat.zalo.me

Setup Screen

Step 2: Login​

  • Login to Zalo Web by scanning the QR code using your phone's Zalo app that's already logged in.
Note

Each account can only be logged in on one device at a time.

Part 2: Setup in Conductify AI Studio​

Step 1: Access Conductify AI Studio​

Step 2: Add Integration​

  • On the main interface, select Integrations from the left menu and click the Add Integration button

    Setup Screen

  • A new window will appear with 3 required fields to create a new Integration:

    Setup Screen

    • Integration Name: Name of Integration, can be customized (example: "Zalo John Doe")
    • Integration Type: Select Integration type (in this case, "Zalo")
    • Integration Account: The Zalo phone number for which you want to create the Integration

  • After setup is completed, click the Create button to create the Integration

Step 3: Configure Integration​

Note

Ensure that Integration is fully functional and productive, you must have 1 AI Agent created beforehand.

  • After successfully creating the Integration, click the settings icon to configure the Integration

    Step 7

  • In the configuration interface, there are 3 steps to complete the setup:

    Step 8

    • Connect Agent: Link to an existing AI Agent (can be added later)

    • Connect Profile: Link to the Profile created earlier in Integration Browser by:

      1. Click the wrench icon in the top right corner of Integration Browser and copy the Profile ID Step 9
      2. Paste the Profile ID into the Connect Profile field and click Connect Step 10
      3. After successfully connecting to the Profile, check the Profile name and Profile ID, then click Next Step 11

    • Settings: Set the operating hours for the Integration Step 12

  • After completing the steps, click the Save button to save the configuration

  • You have completed all steps to create a Zalo Integration. You can click the settings icon to check or modify any necessary information.

Note

Due to Zalo Policy, each Integration can only have maximum 1 profile.

Step 13