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Integration Settings

Understand and configure your integration's operational states and working hours for optimal AI Agent management.

Status States​

Overview of Status Options​

Control your integration's behavior through three distinct operational modes:

Best Practice

Always verify agent connectivity before changing status

StatusRecord MessageAgent Response
Active✅ Yes✅ Yes
Inactive✅ Yes❌ No
Disabled❌ No❌ No
Notes

This option is now only available for Zalo OA. It will be available for other channels soon.

Working Time Settings​

Schedule Configuration Options​

Option 1: 24/7 Operation​

  • Check All day option
  • AI operates continuously
  • No time restrictions applied

Option 2: Custom Schedule​

  1. Uncheck All day option
  2. Set start time in From field (HH:MM)
  3. Set end time in To field (HH:MM)
  4. Select appropriate timezone
  5. Save changes
Notes

These settings are now only available for Zalo OA, Facebook, and Zalo. They will be available for other channels soon.